Can I buy just the hardware, without your services?
Yes. You do not need a managed-service plan or an install project to buy from us. One condition: every FortiGate we sell carries at least FortiCare, either inside a bundle or as its own SKU. A unit without active FortiCare may not have advance replacement or firmware entitlement after the included support window, so we do not sell it that way.
Can you renew a FortiGate that someone else sold us?
Yes. Renewals are tied to the serial number, not to the partner who sold the box. Send the serial and current expiry date from your FortiCare account and we quote the matching renewal SKU. The unit must be registered to your organization; a used unit bought from an auction site and still registered to its previous owner generally cannot be renewed until that is resolved.
How long does delivery take?
It depends on Fortinet’s supply and the distributor’s stock for the exact SKU, so we do not quote a standard lead time. When we quote, we check current stock with the distributor and tell you what it shows. Once the order ships, you get the tracking number.
What happens if a unit arrives dead or fails later?
Warranty, support and RMA are Fortinet’s, delivered under FortiCare. Report a dead-on-arrival unit right away and we open the RMA with the distributor and Fortinet on your behalf. Advance replacement needs an active FortiCare contract; without one, Fortinet’s return-then-replace process applies. Replacement timing is set by Fortinet.
Can I buy the hardware elsewhere and have you install it?
Usually, yes. Make sure the unit is new, comes through an authorized Fortinet channel and can be registered to your own account; gray-market, used or previously registered units can be refused support. We configure and install customer-supplied FortiGate hardware when it is supportable and registrable.
Who owns the Fortinet account and the licenses?
You do. Hardware and subscriptions are registered to your FortiCare account. If you stop working with us, the support contract, firmware access and renewal history go with you.
What do I need to send for a quote?
For a new firewall: internet circuit speed, user count, number of switches and access points, PoE needs, and what the firewall must do (site-to-site VPN, remote access, SD-WAN, HA). For a renewal: the serial number and current expiry. For a replacement: the current model and serial. Include the ship-to address so tax and freight are right.
Which FortiGuard bundle do we actually need?
Most offices need UTP (intrusion prevention, antivirus, web and DNS filtering, application control) plus FortiCare. Enterprise adds features that regulated or larger networks use. FortiCare alone fits if you only need hardware support and firmware updates. We size it with you before we quote.