NOC as a Service · 24/7 monitoring
Outsourced network operations for organizations that need continuous network visibility but don’t want to staff a NOC internally. Monitoring and alerting run 24/7 and senior-led triage happens during business hours; outside business hours monitoring and alerts keep running, and an authorized contact can call for emergency work by the hour. Senior network engineer alert routing — not first-level dispatchers reading runbooks. Multi-vendor capable. Built on the same observability stack we run for ourselves: LibreNMS, Prometheus, Grafana, Loki, FortiAnalyzer where applicable.
Track Record
We only do networks. That is not a limitation — it is why the outcomes are different.
Years of network-only practice. Architecture, security, and operations — not IT generalism.
Sites delivered. Healthcare clinics, law offices, financial branches, multi-site operations.
Design target for fully redundant builds with HA firewalls, diverse ISPs, and backed-up power.
Senior engineer–led. No junior handoffs. No ticket queue. No escalation chain.
Career aggregate. The 20+ years and 300+ sites span the operator’s full network-only practice, including prior-employer engagements. 99.99% availability, about 53 minutes of downtime per year, is an architecture design target for engagements that fund full redundancy. It is not a service guarantee or uptime SLA. Contracted response times and service levels are defined in each customer agreement.
Why Outsource the NOC
Running a true 24/7 NOC requires 6–8 FTEs minimum just to cover shifts — with senior expertise, redundancy, and PTO coverage. Few mid-market organizations have the volume of network alerts to justify that headcount, and the alternative (a single first-level NOC technician on shift) is barely better than no NOC. NOC-as-a-service splits that fixed cost across multiple clients while routing actionable incidents to senior network engineering during business hours.
The first human review comes from a senior network engineer with 20+ years of practice, not a first-level dispatcher reading a runbook. During business hours, investigation starts from the alert context, not from you re-explaining the network.
Most NOCs suffer from alert fatigue: too many false positives, real issues get missed in noise. We tune alert thresholds to your environment’s actual baseline, suppress known-noisy patterns, and route by severity. When an alert fires, it’s actionable.
FortiGate, Cisco, Juniper, Aruba, Arista, Meraki, Palo Alto — we monitor what you have. The NOC stack is built on open standards (SNMP, NetFlow, syslog) wrapped with vendor-specific collectors where needed. Multi-vendor environments are the norm, not the exception.
LibreNMS, Prometheus, Grafana, Loki, Oxidized — the same observability stack used by major engineering organizations and the one we run for ourselves. Battle-tested, vendor-neutral, transparent, and yours to keep if you ever bring monitoring in-house.
NOC Service Components
Multi-layer service: monitoring, alerting, response, and reporting. Each layer composable depending on what you need.
SNMP polling and synthetic checks across every site, every device, every link. Hardware health, interface utilization, BGP/OSPF state, wireless metrics, security telemetry. Polling and alerting run 24 hours, 7 days a week, including weekends, holidays, and off-hours, so nothing goes unrecorded while nobody is watching.
Alert thresholds tuned to your environment’s baseline. Severity classification tied to business impact. Routing rules per severity (page, email, ticket, daily digest) and per time-of-day. Maintenance-window suppression. The alerts you get are the alerts you should act on.
Actionable critical alerts route to a senior network engineer during business hours. Outside business hours the alerts keep flowing, and an authorized contact can call us in for emergency work, billed by the hour. For multi-site environments, one engineer holds context across the entire fleet rather than being site-specific.
For incidents requiring vendor escalation, ISP coordination, or multi-team response, during business hours the NOC engineer can coordinate vendor cases, ISP escalations, status updates and next steps, so your team is not left translating telemetry alone. You don’t lose your morning to managing a firewall hardware RMA.
Live Grafana dashboards (read-only access for your team), monthly performance reports, quarterly architecture reviews, on-demand evidence packages for audits. The reporting your CFO uses to justify the spend and your auditor uses to verify operational discipline.
Common entry point: assessment of your current monitoring posture (what’s monitored, what’s not, where the gaps are, where the alert noise is). Output: written recommendation on monitoring scope and a phased onboarding plan. Yours to keep regardless.
What Gets Monitored
Comprehensive coverage of devices, links, performance, and security telemetry — with the right collector for each signal type.
National scope. NOC operations are remote by design — that’s the entire point of the service. Headquartered in California; client networks anywhere in the U.S.
Our Approach
No mystery. No black box. Every step is documented, explained, and approved before execution.
A complete risk assessment of your current network. Configurations reviewed. Segmentation validated. Gaps documented. You get a clear picture — not a sales pitch.
Address critical risks first, then build toward a standardized architecture. Every change documented, tested, and deployed without disruption.
Ongoing monitoring, change management, and architectural review. The network does not just work today — it evolves with your operations.
Your Engineer
Not a team of rotating technicians. Not a ticket queue. One named senior engineer who knows your environment, your compliance requirements, and your business context — from assessment through ongoing operations.
The person who designs your network is the person who maintains it. No handoffs. No abstraction. No loss of context when something breaks.
Background: Founder, ex-Meta. Past engagements include Cisco, Wells Fargo, Fannie Mae, and other Fortune 500 networks — the same caliber of engineering, now applied to mid-market organizations.
We are a Fortinet Engage Advocate partner and supply FortiGate, FortiSwitch and FortiAP. We also monitor and manage the Cisco, Aruba and UniFi gear you already run. You don’t have to rip anything out to work with us.
Best Fit
The economics work best in environments where outages have real cost and internal NOC staffing isn’t justified by alert volume.
Organizations operating 3–50 sites where each site has unplanned-downtime cost (revenue, customer experience, compliance exposure). Internal NOC requires 6–8 FTEs just for shift coverage; external NOC delivers senior coverage at a fraction of that cost.
Multi-clinic healthcare operations where EHR uptime is patient-care critical. The NOC catches degradations early, routes actionable incidents through defined escalation paths, and produces the documentation HIPAA audits require.
Networks supporting OT (operational technology) where downtime stops production lines or breaks logistics flow. Continuous monitoring and defined senior escalation paths are non-optional. Often paired with compliance-grade telemetry.
Growth-stage SaaS companies whose enterprise customers ask about uptime, monitoring posture, and incident response in security questionnaires. NOC-as-a-service produces the evidence those questionnaires want without forcing the build of an internal NOC.
Multi-location retail and hospitality where POS systems, payment networks, and customer Wi-Fi are revenue-critical. Outages directly translate to lost transactions. NOC monitoring catches issues early and supports defined store-level escalation.
Organizations with internal IT teams that handle day-to-day operations but lack network depth or round-the-clock eyes. We run the monitoring 24/7 and take senior escalation and the network work that sits above your team’s depth. After hours the monitoring keeps running and your team can call us in for emergency work by the hour. Defined handoff protocols.
FAQ
Math. A real 24/7 NOC with redundancy and PTO coverage requires 6–8 FTEs. Most mid-market organizations don’t have alert volume to justify that headcount. A single internal "NOC technician" doesn’t actually cover nights/weekends/PTO/illness reliably. Most organizations don’t need people awake all night; they need monitoring that never sleeps, a senior engineer on actionable alerts during business hours, and a real response when the network is actually down. NOC-as-a-service splits that cost across multiple clients.
Monitoring and alerting run 24/7 on every plan. Human response is business hours, at the service level in your agreement; outside business hours, emergency work is available at hourly emergency rates when an authorized contact asks. Response means acknowledgment, triage and the start of mitigation, not final repair, carrier restoration, hardware replacement or an uptime guarantee. The point is that investigation, not acknowledgment, is the metric.
Often the right move is to layer NOC services on top of your existing tooling rather than rip-and-replace. We’ve operated networks instrumented with PRTG, Auvik, SolarWinds, ManageEngine, Datadog, and others. Where the existing tool is reasonable, we wrap alerting and senior response around it. Where the tool itself is limiting, we’ll recommend (but not force) a migration.
Most NOC engagements are alongside an internal IT team or general MSP. Communication paths defined up front: who handles what severity, what escalation looks like, how handoffs happen during incidents. The NOC’s job is to cover the monitoring and the network depth your internal team doesn’t have — not to replace them.
NOC engagements follow the published per-site Edge tiers, starting at $695/site/month for monitoring with senior alerting — see the services page for the full card. Bundled with managed network operations (firewall management, change execution, etc.) the per-device economics improve significantly. Volume pricing above 10 sites is scoped individually; real numbers come out of the onboarding assessment.
Yes. Read-only access to Grafana dashboards for your IT team and operations leaders. Same dashboards we use for alert investigation. Plus monthly performance reports, alert digests, and quarterly architecture reviews. Transparency is the default; the NOC doesn’t hide behind a black box.
Start with NOC Onboarding
The onboarding assessment includes inventory of monitorable devices and links, recommendations on what to monitor (and what not to monitor — alert noise is its own problem), alert routing design, and a phased onboarding plan. From there, monitoring can ramp up site-by-site or fleet-wide. The assessment is yours regardless of whether you continue with us.
Response from a senior engineer within 1 business day.
A direct conversation — no sales team, no runaround.
An honest assessment of whether we are the right fit.
Clear next steps if we are — no pressure if we are not.
